With Lipi, you can receive payments fast and securely in your preferred account by eliminating manual processes for your customers or money senders.
This User Agreement is effective as of July 17th 2021, and describes the terms by which you will be
bound when you use the Services accessible at www.lipi.me or any of its applications and channels
("Service"). If you do not agree to be bound by these terms, please do not use the Service. You are
agreeing to the terms of this agreement by using the Service.
As used throughout this Agreement, the terms "Lipi", "we", "us", and "our" refer to Culipa Limited, a company registered in Uganda, together with its subsidiaries, employees, directors, successors, and assignees.
The terms "you" and "your" refer to users of the Service, whether as Senders or Recipients.
We advise that you use the Service to send or receive money to or from friends, family, customers, or businesses. The Service allows users to send web links to individuals via messaging channels. These links once opened in a web browser or mobile application allows the link recipient to make payment that will be sent to the user. Once the payment has been processed and sent to the user, the party that received the link and made the payment is referred to as the "sender" and/or "payer". The user that generates the link is referred to the "recipient". A "transaction" refers to a successfully processed payment through the Service. The "Transaction Amount" is the amount in paid currency that the Sender processes via Lipi for transmittal to the recipient. The "Payout Amount" is the amount paid out to the recipient.
You should have acquired at least the age of eighteen (18) years to create an account, access, or use the Service as a recipient, sender, or payer. You must be sound of mind and able to form legally binding contracts under applicable law. Other restrictions may apply as required in the jurisdiction you intend to use the Service from. You may not send, pay, or receive a transaction on behalf of any other person(s) or entity(s). If you make a Transaction, you are requesting that we process your Transaction, an offer that we may accept or reject at our sole discretion. Users may only have one active account. If we determine that a user is using multiple accounts, we reserve the right to merge or terminate one or more of the accounts, limit their use of the Service, or refuse their continued use of the Service.
With each Transaction you make, you are agreeing to pay us a "Service fee", in addition to the
Transaction Amount. Payment is due at the time the transaction is submitted for processing. If
you submit a transaction that results in us being charged chargeback fees, or other similar
costs, you agree to reimburse Lipi for all such fees.
For us to process your transaction, you hereby authorize us to charge any of the payment instruments included in your payment profile including but not limited to the following: credit card, debit card, charge card, wallet account, bank account or any other financial
Service account you may hold and have associated to your Lipi Account. If your payment fails, you authorize us to attempt payment again one or more times using the same or other appropriately determined Payment Instrument if required depending on the nature of the payment being made such as in monthly subscriptions. You warrant that you are an authorized and lawful user of the Payment Instrument(s) you add to your Lipi account.
We are not responsible for any fees that may be charged by financial Service providers associated with your Payment Instruments. As an example, some credit/debit card issuers may treat the use of your card to use the Service as a "cash advance" or "ATM withdrawal" and may impose additional fees and interest cost for the transaction. Another example is some mobile money wallet providers or banks may charge undisclosed amounts on your payment instrument after usage of said payment instrument to make a transaction via specified channels such as online banking or USSD/STK push. Lipi is not responsible for any chargeback fees, or other, similar charges that might be imposed on you by your bank, credit card issuer, or other financial Service provider.
We work with local and international banks, mobile telecommunication companies, card scheme
networks and other payment switch operators collectively termed as "Service Provider", to make
funds available to recipients. As a sender, you are appointing your recipient as your agent for
the purpose of receiving funds transmitted through the Service. We try to provide current
information on our websites about the location, availability, and hours of our Service
Providers. However, we are not responsible for any inaccurate or incomplete information that may
be posted on the website.
Recipients will be required to prove their identities before receiving funds by presenting valid Government issued identification. To this effect, all fund receiving payment instrument used to receive funds will require verification against the supplied government issued identification. Recipients may be required to provide a reference number, transaction ID or another similar identifier associated with their Transactions.
The law requires we obtain, verify, and record information about you. We may require that you provide us with non-public, personal identifying information. We may also lawfully obtain information about you from other sources without your knowledge, including non-personal identifying information that we may obtain while you visit this website or when using any of our Services.
You authorize us to make any inquiries, to you or to others, which are required to validate the information that you provide to us. This may include asking you for additional information, requiring you to take steps to confirm ownership of your email address or payment instruments, verifying your information against third party databases, or through other sources.
We make reasonable efforts to ensure that Transactions are processed in a timely manner, but we make no representations nor warranties regarding the time needed to complete processing as the Service is dependent on numerous factors outside our control. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
You agree to indemnify and hold Lipi, Service Providers, and their respective subsidiaries, officers, agents, partners, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, your violation of the Agreement, or your violation of any rights of another.
In no event shall Lipi, Service providers, or their respective subsidiaries, officers, agents, partners, or employees be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of $250.00 (in addition to refunding the transaction amount and Service fees), including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Lipi has been advised of the possibility of such damages) resulting from negligence on the part of Lipi, disbursement partners, or their respective subsidiaries, officers, agents, partners, or employees.
The Agreement constitutes the entire agreement between you and Lipi and governs your use of the
Service, superseding any prior agreements between you and Lipi.
The failure of Lipi to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavour to give appropriately valid effect to the intention of the Agreement as reflected in the provision, and the other provisions of the Agreement shall remain in full force and effect.
We shall not be liable for any failure or delay in the performance of the Service to the extent such failure or delay is caused by matters beyond our reasonable control, including, without limitation: changes in applicable laws; closure or unavailability of required physical and network infrastructure; sovereign default; power or internet failure; civil unrest; war; unfavourable government decrees and executive orders/actions; earthquake, fire, flood, pandemics, epidemics, or other natural disasters.
We may modify this Agreement from time to time without notice to you. You can review the most current version of the Agreement at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this Agreement and acknowledge that any attempts by you to modify this Agreement will be null and void.
This Agreement may be supplemented by terms applicable to other promotions, our Referral Program, and other terms applicable to you based upon your use of the Service. These terms are incorporated into this Agreement by reference. To the extent that any of these terms are determined to conflict with this Agreement, this Agreement will take precedence.
Your security is very important to Lipi, and we use a variety of security measures to make sure that your information is secure. We urge you to think carefully before sending or requesting money from anyone that you do not know well enough. In particular, you should be cautious of deals or offers that seem too good to be true. Lipi will only use the lipi.me and lipi.link domain URLs, if any website purporting to be Lipi is operating on any other domain other than these two, it is most likely a scam or fraud. If you think you have been or might be a victim of fraud, please contact us immediately email@example.com. If you receive any fake (phishing) emails, purporting to be from Lipi, please forward them to us at firstname.lastname@example.org.
This Agreement is drafted in the English language and translations may be provided in other languages. You agree that the English version of the Agreement hold precedence in the event of any inconsistency between the English and translated versions in any dispute arising from or in relation to this agreement.